Peter Banks, Managing Director, Rudding Park
Peter Banks is a hotelier through and through. At the age of 18, he joined the team at The Savoy as a Management Trainee where he learnt the fundamental workings of a luxury London hotel before taking on the role of Duty Manager at St Andrew’s Old Course Hotel. Peter returned to London at the Hilton on Park Lane as Front of House Manager and then Acting General Manager at the Hilton London Mews before hearing of an opportunity to open a new hotel in North Yorkshire. Since 1996 Peter has overseen the development at Rudding Park and has created a culture to instil top level personal service. This has led to Rudding Park receiving many accolades including being the only UK Hotel in TripAdvisor’s’ Hall of Fame and The Sunday Times voting Rudding Park the Best Spa Hotel in the UK 2017.
Pamela Carvell, Lifestyle Marketer & President, Hotel Marketing Association
Pamela has been passionate about Marketing since discovering it as part of her BSc Hons degree in Management Sciences. Her career in Marketing spans over 30 years and many industries. She is an Independent Board Director of the Scottish Orienteering Association.
She writes 3 blogs: hotelmarketing4u.wordpress.com, happyhypno.wordpress.com and quirkyantique.wordpress.com. In her spare time, apart from watching Coventry City, ManUnited & England play, she has an online shop, trading in Quirky Antiques, is an NLP Master Practitioner & Hypnotic Practitioner and owns the trademark #justsaying
Ciara Crossan, Founder & CEO, Wedding Dates
Ciara Crossan is a tech entrepreneur who combined a degree in Business Information Systems with a family background in hotels to found WeddingDates 10 years ago. WeddingDates addresses a gap in the wedding market, matching couples searching for the perfect wedding venue with hotels and venues looking to generate leads and qualified enquiries for dates they have available to sell.
Ciara is a self-professed evangelist on all things web and weddings and is an expert in sales, marketing and PR for small businesses. Under the leadership of her infectious enthusiasm, industry knowledge and entrepreneurial drive, WeddingDates has won numerous awards and Ciara herself was shortlisted as “Outstanding Entrepreneur” in the UK Women 1st SHINE Awards in 2013.
WeddingDates works with 650 hotels and venues across Ireland and the UK and has delivered in excess of 200,000 wedding enquiries to those hotels which have resulted in more than 11,000 weddings across the UK & Ireland with a value of £80M to their hotel & venue clients.
Cassie Delaney-Brown, Marketing Manager, The Stafford London
Cassie joined The Stafford London as Marketing Manager in 2016, following two years with Jumeriah Hotels & Resorts. Cassie is responsible for managing and overseeing The Stafford’s marketing strategy and has developed The Stafford London brand, creating a new hotel website, launching the critically-acclaimed The Game Bird restaurant and the relaunch of the multi-million pound refurbishment of the Hotel’s historic Carriage House Rooms and Suites and renowned American Bar. In 2017, Cassie was awarded a Caterer Acorn Award and currently acts as a Springboard mentor to Hospitality students in their final years of University as well as being on the Hotel Marketing Association Committee.
Harry Fielder, Director, Umi Digital
Harry is a Director at hospitality marketing company, Umi Digital. He has been heavily involved with digital marketing and website development for hotels and venues the past 5 years and is now responsible for business development and strategic planning at Umi Digital. Having travelled extensively and studied in the States, Harry is passionate about the hospitality sector and wants to see independent hotels and venues compete and thrive and in a cut-throat digital market place.
Peter Hancock, Chief Executive, Pride of Britain Hotels
Peter is in his 18th year as Chief Executive of Pride of Britain Hotels, the marketing consortium representing never more than 50 of the finest independent luxury hotels in the UK. Before this he was Group Publishing Director for Johansens and was a hotel General Manager in his early career, starting as a waiter in the late 1970s. Peter is a Fellow of the Institute of Hospitality, a Fellow of the Academy of Food & Wine Service, a Fellow of HOSPA, a Fellow of the Tourism Society, a Member of the Professional Speaking Association, an Ambassador for the Gold Service Scholarship, an Honorary Master Innholder and is a regular columnist for both The Caterer and Hotel Owner magazines.