Chief Operations Officer, Small Luxury Hotels of the World
Richard is Chief Operating Officer for Small Luxury Hotels of the World, one of the world’s leading hotel brands of privately owned independent hotels. There are currently 520 hotels in the SLH portfolio in over 70 countries, including more than 30 in the UK. A marketing and tech expert, Richard joined SLH in 2007, and is responsible for a wide area of SLH operations – new hotel development, quality assurance, revenue account management, reservations, training, voice services, e-Commerce and data management.
After nine years as Director of Marketing Development and e-Commerce at Intercontinental Hotels Group in the 1990’s, Richard owned and operated his own hotel consultancy business, during which time he was a consultant to groups like Conrad Hilton, the Maybourne Group (London’s Berkeley, Connaught and Claridges hotels), and SLH themselves.