Vice President of Client Strategy, Avvio
Ian works closely with hotel owners and managers, ensuring Avvio continues to develop and enhance its services in line with their future business plans and strategy, as well as industry trends and changes. He has 15 years’ experience working for major global hotel brands starting with Hilton Hotels group as director of content management services in 2003.
In 2009, Ian joined InterContinental Hotels Group (IHG) where he moved from director of UK marketing and voice services to global director of content strategy. He later became a consultant for IHG, based in Atlanta, looking at how AI was likely to impact the hotel industry, with a focus on bots and conversational messaging.